Brand new out of the box, plugged in, said charged in 30 minutes, Green light. Used and failed at 20 minutes. Now plugged into a Bose plug (used for other earpiece) directly plugged into wall socket. Have left overnight, appear green light. Used and failed at 20 minutes. Any advice or shall I just return to provider? Thanks
I am sorry that you're not experiencing the appropriate charge with your new SoundSport Wireless headphones.
Let's update the firmware to see if this provides improvements. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.