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Apr 28, 2020

Bose Soundsport Wireless battery charge holding for 20 minutes brand new set

Hi 

Brand new out of the box, plugged in, said charged in 30 minutes, Green light. Used and failed at 20 minutes. Now plugged into a Bose plug (used for other earpiece) directly plugged into wall socket. Have left overnight, appear green light. Used and failed at 20 minutes. Any advice or shall I just return to  provider? Thanks

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Re: Bose Soundsport Wireless battery charge holding for 20 minutes brand new set

Hello, 

 

I am sorry that you're not experiencing the appropriate charge with your new SoundSport Wireless headphones. 

 

Let's update the firmware to see if this provides improvements. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.

 

Let us know how you get on.

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