New Bose Soundsport Wireless earphones are not answering calls with the multi function button. It ends the call when button pressed once as a call is coming in. Any idea?
Hey @itad, welcome to the Bose Community!
Sorry to hear that you're having some problems with the multifunction button on your SoundSport wireless headphones.
What device do you have them connected to?
THANK YOU FOR THE RESPONSE.
THE UNIT IS CONNECTED TO EITHER A TABLET/ANDROID/iPHONE
EVERY DEVICE CAUSES THE SAME PROCES WHERE THE CALL IS ENDED AND NOT ANSWERED,
SO THE EARPHONE MULTI-FUNCTION BUTTON IS ACTIVE BUT DOES NOT ANSWER THE CALL.
Thanks for your reply.
Can you please confirm if you are performing a single press or a held press to answer the call?
If you are performing a single press, then it's possible the button is damaged, and causing a held press to occur, so service would be recommended. Details for local support can be found here.