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Aug 15, 2019

Bose Soundsport headphones randomly turn off

My soundsport headphones will just shut off randomly and then not turn back on.  Then they will look like they are charging and work for maybe two minutes.  Even more strange, when they shut off on their own, i put an unconnected charger into the charging outlet on them and it lit up green as if it was plugged into something...

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Moderator

Re: Bose Soundsport headphones randomly turn off

Hello sarah1234, 

 

Thank you for your post and welcome to the Bose Community. 

 

I am very sorry to hear that your SoundSport headphones are behaving in this way. 

 

Could you please confirm that you have the SoundSport wireless headphones? 

 

If so, I would recommend resetting them by following these steps:

  1. Turn off the headset and wait 30 seconds
  2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  3. Unplug the USB cord from the headset and wait 1 minute
  4. Turn on the headset

Additionally, an update may be required. To install this, please visit the Bose Updater on your computer and follow the instructions. 

 

Get back to me once you have done this and let me know if anything has changed with the headphones.

 

Warm regards,

Charlotte G - Community Support

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Apr 8, 2020

Re: Bose Soundsport headphones randomly turn off

exact thing happen to me. did the reset. dont know if that did anything. updated it. after all that it wouldnt turn on. i plugged it in the charger and now the light is red. 

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Re: Bose Soundsport headphones randomly turn off

Hey lukeskywafer, sorry you're having issues. 

 

If you have tried updating the headphones using the steps above, and are still having issues, your headphones may be in need of an exchange.  The best option here would be to reach out to your local customer support center and explore the service options for your headset. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. 

 

*Please note waiting times will vary due to the current situation, however, we are getting back to everyone ASAP!

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Apr 27, 2020

Re: Bose Soundsport headphones randomly turn off

Recently my soundsport wireless earphones have had trouble staying on.

 

I charge them and when I turn them on, it says 100% charge, then I connect to a device (connectivity is not an issue). After connecting normally, the earphones randomly turn off after some 5-10 minutes. After this, they remain off until I charge them again.. this doesn't make sense and I've tried resetting them, disconnecting them, seemingly everything. Please help, thanks in advance!