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Jun 12, 2019

Bose Soundsport left ear not working (not wireless)

I have the regular Bose soundsport. The left ear stopped working mid-use while I was simply laying in bed. I believe I've had the headphones for just over a year. How do I go about fixing this? I believe a pair of headphones this expensive should last longer than a year.
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Moderator - Retired
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Mar 26, 2019

Re: Bose Soundsport left ear not working (not wireless)

Bose Best Answer selected by Moderator Vicky_W

Hello Jrobb642,

 

Thanks for posting in the community, I am sorry to hear that you are having trouble with your SoundSport Wireless headphones. I would be more than happy to help you with this, I would recommend trying a product reboot. 

 

To reboot your headset:

• Turn off the headset and wait 30 seconds

• Plug the headset into a wall outlet using a USB charger, then wait 5 seconds

• Unplug the USB cord from the headset and wait 1 minute

• Turn on the headset

 

I hope this helps, let me know how you get on!

 

Kindest regards, 

Zoe C - Community Support 

View solution in original post

1 REPLY 1
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Moderator - Retired
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Registered since

Mar 26, 2019

Re: Bose Soundsport left ear not working (not wireless)

Bose Best Answer selected by Moderator Vicky_W

Hello Jrobb642,

 

Thanks for posting in the community, I am sorry to hear that you are having trouble with your SoundSport Wireless headphones. I would be more than happy to help you with this, I would recommend trying a product reboot. 

 

To reboot your headset:

• Turn off the headset and wait 30 seconds

• Plug the headset into a wall outlet using a USB charger, then wait 5 seconds

• Unplug the USB cord from the headset and wait 1 minute

• Turn on the headset

 

I hope this helps, let me know how you get on!

 

Kindest regards, 

Zoe C - Community Support 

View solution in original post