Jul 18, 2019
Hi, I have a pair of bose soundsports free and I want to get the rubber around it repaired including the button. Does bose offer repairs on thia type of item?
Jul 4, 2020
I own a SoundSport wireless headphone, for which the power button came out and also the charging port cover. Can the outer cover be replaced? Where can this be done. Please suggest.
Hey Subhransu Samal,
Thanks for reaching out and welcome to the Bose Community!
I am sorry that your button and charging port has broken. As this is a physical issue, you will need to give us a call to book in an exchange. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Aug 24, 2020
Hey did you have any resolution / way to fix this?
My soundsport have the same defect - the buttons have just fallen off - outside of warranty but under 2 years.
I have contacted bose services support, they are unable to repair / replace the button.
As a resolution the service centre has offered me is: I may purchase a brand new pair at a 3% discount to the current retail price.
Sep 11, 2020
Dear Sir/Ma'am I have had SoundSport Free wireless headphones for past two years. They were working fine until now, when due to normal wear and tear the volume control button has given way. I had taken them to service centre thinking it's a very small issue and the buttons will be replaced. However I was today pleasantly surprised to know that repair is not possible and the whole ear buds need to be replaced. I have been given the option of replacement with 35% off on the new ones. My ear buds are working just fine with just an issue of volume control knob broken. Request some light into this matter please.
This appears to be a manufacturer defect. I too was offered the replacement cost of $129.99 by sending mine in. The buds work fine, and can be controlled via my phone, so I gave them to my fiance' and bought a new pair for $149.99 from Best Buy. So 1) I spent an extra $20 to essentially keep my old 199.99 set, and 2) I unfortunately didn't research enough before I bought a second pair. I would have thought a name like Bose would have backed their products. I hear Beats are a quality alternative.
(Edited by moderator)
Sep 16, 2020
This is definitely a manufacturing issue as I see lots of posts with the exact same issue. Someone needs to sue these guys for misleading customers. Replacing a product due to a broken button by paying 70% of the original product price is just plain fraud!!
I agree Imroy. You would think if this is a known, (and considering how much this post is starting to expand, there's no way they couldn't) they would at least admit that it is and provide a recall, not just a discount to a replacement that will go bad in under 2 more years.