ASUTH
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May 12, 2021

Bose Sport Earbuds - Left earbud not working

Is anyone else having issues with Bose Sport Earbuds?

 

I simply can't reconnect the left earbud to anything.

I get no sound.

 

I've tries on several bluetooth devices, rebooting, forgetting devices, etc.

Still get nothing.

 

Not only that, but when I put it in the charger, it clearly gets into lace, and the lights goes on.

Yet, when I try to do a software update, or simply open the Bose app, the left earbud is at 0%, and can't be found...

 

I have left them both in the case, plugged in, so I know it has full 100%.

 

 

Any advise would help,


Thanks 

 

 

Bose product name

Bose Sport Earbuds

 

Country
Canada

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on
Android, iPhone, Windows 10

 

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Charlotte_G
Moderator

Re: Bose Sport Earbuds - Left earbud not working

Author Accepted Answer selected by ASUTH

Hey @ASUTH, welcome to the Bose Community!

 

I am very sorry to hear that you are experience issues with the left side of your Bose Sport Earbuds. I will do all I can to help resolve this.

 

You've been through some great troubleshooting steps already. Could you confirm if by rebooting you mean the reset that is shown here? If not, please follow the steps listed there. 

 

I look forward to hearing back from you.

 

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5 REPLIES 5
Charlotte_G
Moderator

Re: Bose Sport Earbuds - Left earbud not working

Author Accepted Answer selected by ASUTH

Hey @ASUTH, welcome to the Bose Community!

 

I am very sorry to hear that you are experience issues with the left side of your Bose Sport Earbuds. I will do all I can to help resolve this.

 

You've been through some great troubleshooting steps already. Could you confirm if by rebooting you mean the reset that is shown here? If not, please follow the steps listed there. 

 

I look forward to hearing back from you.

 

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View solution in original post

ASUTH
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May 12, 2021

Re: Bose Sport Earbuds - Left earbud not working

Hi 

I clicked the wrong button

 

I have tried that method of resetting several times

and it did nothing.

 

I've tried other ways too…nothing

Vicky_W
Moderator

Re: Bose Sport Earbuds - Left earbud not working

@ASUTH, thanks for getting back to me. I am sorry to hear the reset did not work. We have a great range of troubleshooting here that should help. Please could you give the steps a try and let me know how you get on? 

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Dana Ancheta
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Jun 13, 2021

Re: Bose Sport Earbuds - Left earbud not working

Hello, we have the same issue bro. What can I do with this? There's no light at all too despite charging it fully. I tried to connect to the service but the website is not working.  Does the hardware breaks? I can't figure out why this happened, I just used it a while ago, it suddenly stopped. thank you

Charlotte_G
Moderator

Re: Bose Sport Earbuds - Left earbud not working

Hi @Dana Ancheta, thanks for joining the conversation. Sorry that you're also experiencing an issue with the left earbud. 

 

If you have been through all of the troubleshooting steps listed in the article above, please reach out to local customer support to explore the service options available. You can do this by going to Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'.

 

Let me know if you have any further questions.

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