Bose Updater keeps disconnecting when updating Bose SoundSport Wireless Headphones

[Alastor7]

Bose product name

Bose Soundsport Wireless Headphones

Country

United States

Firmware Version

Product Version 3.0.4

[Alastor7]

I want to update the firmware but it keeps stopping at 13% it says "lost connection to your product."
I tried again no effect, I tried 5 times with different cables, browser. Now, I can't turn on my Bose. Any suggestions or help I can get? Thanks.

[Sam_F]

Hey Alastor7,

I'm sorry to hear you're running into some difficulties when trying to update your SoundSport headphones.

I would've certainly recommended trying various cables and browsers to ensure the update pushed through successfully. Have you had the chance to try a different computer to push through the update?

When you try to charge the headphones, is it not showing any LEDs to indicate the cable is connected and charging?

[Alastor7]

Thanks Sam. I tried another laptop as well, and the update only reaches less than 13% before disconnecting. When plugging in the headphones it only has a solid red light, before automatically turning off/disconnecting after 30 seconds. Thanks for your help.

[Jeff_G · Accepted solution]

I'm sorry to hear you're still having issues with your headphones. 

As you're still unable to update the headphones and the red light shows, I recommend seeking service. You can find local details for support here.

Thanks. 

[Alastor7]

Very disappointing based on Brand reputation, and still under warranty.