Bose connect app

[Skev]

Today I received new soundsport wireless headphones.

i charged them and proceeded to to update them and install.

after completing everything I was required to do, within the app itself I hit the product info button and noticed that only the right earbud serial number was visible and left earbud had not registered. How do I fix this issue, any help would be greatly appreciated 

[Tegan_M]

Hi Skev,

Thanks for reaching out. Sorry to hear this!

Do you have the SoundSport Free headphones? These are two separate earbuds with a charging case?

If you own the SoundSport Wireless headphones you would be correct in only seeing one available serial number. Please use this link to help you in identifying your product model. 

Do let us know!

[Skev]

Yes they are the soundsport free wireless headphones

[Hector_B]

Thanks for updating us on this Skev. 

So I would recommend starting with performing a reset on the headset by following these steps below: 

• Place your earbuds in the charging case
• Connect the charging case to a wall outlet using a USB charger, then wait five seconds
• Disconnect the USB cable from the charging case, then wait one minute
• Remove your earbuds from the case.

Please also delete and reinstall the Bose Connect app as you may be experiencing some detection issues with the app. 

We look forward to hearing back from you with the result of these steps.