I'm sorry to hear of the issues you seem to be experiencing with your product and I would be more than happy to help in any way that I can.
I ask that you head to our product identifier HERE and let me know which product you have. Once I have this information, I will be able to accurately advise the next steps.
I look forward to hearing from you!
Feel more. Do more. Be more. New to the community? Check out the Getting Started board. Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply. If you see a post you like, make sure to give it a thumbs up!