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Oct 10, 2019

Bose sound sport battery.

Hi, 

I bought Bose soundsport free truly wireless today from Amazon.

After using them for lease than 1 hour in gym my left ear bud started blinking red while right eat bud blinked white. So I put right earbud in charging case to see left earbud and left earbud showed red blinking light.

Does this mean that my left earbud lost battery in less than 1 hour while right earbud is working fine? 

When I put the left earbud back it charged for only 10 minutes though it is indicating needs charging?

What is the issue?

Should I return them?

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Mar 26, 2019

Re: Bose sound sport battery.

Hello Customer2019,

 

Thanks for posting and welcome to the Community! That's a shame that you are getting a red blinking light on one of your earbuds, this means that there has been an internal error and you will need to contact the customer care team how will be able to assist you further with this issue. 

 

You can find more information about understanding the LED indicators HERE.

 

I hope this helps, I am sorry I have not been able to assist you further on this occasion.

 

Kindest regards,

Zoe C - Community Support