ishwarsharma016
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Aug 8, 2019

Bose soundsport free not working for anything except calls with iPhone 7.

My Bose soundsport free wireless earphones are not working for anything except calls when connected with my iPhone 7. When I play music, it starts playing on my phone while it should play in the earphones. They were working properly just until yesterday. Please help.

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Re: Bose soundsport free not working for anything except calls with iPhone 7.

Hello ishwarsharma016, 

 

Thank you for your post and welcome to the Bose Community. 

 

I'm very sorry to hear that you are experiencing this issue with your SoundSport Free wireless headphones. 

 

Do you have another device to test this with to see if the problem is consistent?

 

I would first recommend resetting your headphones by following these steps:

  1. Place your earbuds in the charging case
  2. Connect the charging case to a wall outlet using a USB charger, then wait five seconds
  3. Disconnect the USB cable from the charging case, then wait one minute
  4. Remove your earbuds from the case.

 

Secondly, please visit btu.bose.com on your computer and ensure that your headphones are running the latest available firmware. 

 

Let me know how you get on with this.

 

Warm regards,

Charlotte G - Community Support

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