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Aug 22, 2019

Can't connect my QC to Mac and can't find Bose Connect

Hello 

My Mac doesn't detect QC 30 on blue tooth. 

Also I can't find Bose connect on App store. All I see is bose controller something. 

Any help?

 

Thank you 

Sam

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Feb 26, 2019

Re: Can't connect my QC to Mac and can't find Bose Connect

Hi there Sam.

Welcome to the Bose Community! Thanks for taking the time to post.

I'm sorry to hear that you've been unable to detect this, and would be happy to advise.

 

Firstly, there is no Bose Connect app for MacOS. This is only available for mobile devices. You can still connect to this through Bluetooth though if this is supported! 

 

As far as your detection is concerned, can I ask that you disconnect any Bluetooth devices you have connected to your mac already (if there are any) and then clear the Bluetooth list of your QC30 headphones? To do this, power off your product, then press and hold the Power/Bluetooth button for 10 seconds until your hear Bluetooth device list cleared.

 

Once cleared, please search for this again.

Please get back to me to let me know how you get on!

 

Liam W - Community Support