Beirne
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Oct 20, 2019

Can't connect to Pixel

My wife has SoundSport headphones running firmware version 3.0.4. The connect fine to her Samsung tablet but not her Pixel 2 phone. I have reset the pairing list and tried again but no luck. The headset shows up in the Bluetooth device list on the phone but the phone won't connect to the headphones. I have turned off Bluetooth on the tablet so it won't interfere with the phone. The phone has the Bose app freshly installed and it sees the headset enough to ask me to connect, but the connect fails three times and the app gives up. What can I do to get the phone connected to the headset?

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Beirne
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Oct 20, 2019

Re: Can't connect to Pixel

Author Accepted Answer selected by Beirne

I found the answer. Based on a previous posting I found, I had to turn off Bluetooth scanning on the phone and redo the connection. Then it worked right away.

View solution in original post

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Beirne
Audible Advocate
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Oct 20, 2019

Re: Can't connect to Pixel

Author Accepted Answer selected by Beirne

I found the answer. Based on a previous posting I found, I had to turn off Bluetooth scanning on the phone and redo the connection. Then it worked right away.

View solution in original post