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May 2, 2020

Can't setup my Bose SoundSport Earbuds

Just got my Bose SoundSport Earbuds a few days ago, and while trying to connect them to my iPhone for the first time (through the Bose app), the right earbud does not seem to respond. The case and earbuds are fully charged, but when I remove them from the case, only the left earbud starts blinking. The left earbud seems to be responsive, but I cannot connect them because they are not both in "pairing mode". Additionally when I put them in my ears, I cannot hear the voice speaking instructions. What should I do? Should I return them?

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Moderator

Re: Can't setup my Bose SoundSport Earbuds

Hello, 

 

Thanks for reaching out. I am sorry you're having this experience with your new SoundSport Free headphones. 

 

Have you tried updating the firmware? This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.

 

Do let us know if this shows any improvements. 

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