Aug 29, 2019
I'm having trouble charging my Soundsports Free. While charging, the 2nd and 4th light indicators of the charging case glow at the same time. What does it mean? How do I solve this problem?
Feb 26, 2019
Hi there @joricmagusara and welcome to the Bose Community!
I'm sorry to hear of the battery problem you're having here. Usually, a 2nd and 4th LED means that the case has experienced an issue with charging as you have described here.
As such, I would recommend that you try the following:
If you have performed all of the above and are still having the same LED's appear, I would advise that you reach out to your local support by clicking here, selecting your country/region, and navigating to "Contact Us" at the bottom of the page if required.
Please let me know how you get on or if you have any questions!
Liam W - Community Support