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Aug 20, 2019

Comfort 20 Battery Replacement

I have a three year old comfort 20 that just lost its battery...how can I get the battery replaced by Bose?


Re: Comfort 20 Battery Replacement

Hello BillV,


Thank you for contacting the community, I am very sorry to hear that you're experiencing some power issues with your QC20 Headphones. 


Can you please clarify for us, do your headphones appear to no longer charge?


If this is the case, I would recommend that you contact your regions Bose product support team for further assistance regarding this. Please select this link,   click your country of residence and scroll down to 'Contact Us' where you will find the appropriate contact information and an agent will happily do what they can to get this resolved for you. 


Please let us know! 


Tegan M- Community Support 

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