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Oct 9, 2020
I had filed for a return on my new Sport earbuds because of this issue, but decided to try trimming the flange on the ear canal portion so that it matched my old Soundsport Free tips. This allowed the tip to go deeper into my ear and lock in place much more securely. I think this will work. Bose, take note of this.
Eric. I ended up trying your method and it worked, Here is a pic of the left bud with the section that goes into your ear cut. I have done it to both now and tested them.
(note. I did tidy up the cut after the photo)
Just that little bit cut off actually helps the buds sit closer to your head and doesnt pull on the wingtip like its going to pop out of your ear.
It still feels a little bit strange but I think that it is because the tips are made of a differant silicon than before.
For the record:
I went through 2 QC20's (I have had them since they were released) and I find Bose stay hear ear tips to be the most comfortable solution for my ears.
QuietComfort Earbuds come with a completely different material Stayhear tips. QC20's had some kind of a silicon based, rubbery compound. They were not slippery in your hand or ear, stayed in position and had my earphones placed in my ears no matter what.
These new earbuds come with some smooth to the touch material that makes them fall from my ears no matter the size or how I put them.
I was shocked that how it is even possible? So I compared my old QC20's and these new ones to the touch and the problem became obvious. The shape is more less the same, placement as well but the tips material is different.
Bose? I am afraid I will be returning these unless you are planning to supply these earbuds with the same material as the good old QC20's had?
Jun 18, 2018
It's shocking to me that this has to be done in order for the buds to fit correctly. My QC's are supposed to arrive tomorrow. I was super excited to get them, but now, after reading a few posts in regards to these new buds, I'm not overly impressed.
I used to have the Soundsport Free buds, and they fit perfectly. They wouldn't budge after I put them in my ear, and I didn't even notice they were there at all. I ended up returning them because the BT kept dropping out.
I exchanged them for the Sony WF1000XM3, and although they sounded great, there was no way I could get them to stay in my ears. I tried different aftermarket tips and that didn't even help.
Oct 14, 2020
Sadly having the same issue. Tried every ear tip, every "twist" and angle trying to fit it, and felt like I was cleaning my ears just trying to get it to stay in. Don't know if I'm being stupid or what, but if it has to take this much effort just to put on the headphones, then it's not worth it. Don't even know how good the sound quality or noise cancellation is because it always falls out. I'm so disappointed because I was really looking forward to these.
Unfortunately I started messing with the tip and cut out a bit like the guys above. It did not help much so if you are thinking about returning them - just do it and don’t experiment with cutting out the silicon tips...
Oct 6, 2020
The QC20 earbuds had the best fit I could imagine. I even build sleeping plugs filled with rubber from them because they fit so perfectly. I used the middle size (M) with the old QC20.
Now with the new QC earbuds the size 1 fits best'ish. Though the wing of the tip is not sitting in my ear at all with all the sizes.
I'm super confused because I waited explicitly for the bose earbuds with the expectations the comfort and fit will be as good as with the QC20 but now I'm scared that they will drop out out of my ear...
Feb 2, 2020
Wondering if there are any plans on releasing more comfortable earbuds for the QC Earbuds?
I came from QC 20 II (for Android) and I can use them for an entire workday without even remembering they are inserted into my ears but with my new QC Earbuds I really notice pain and strain after even 2h.
Wearing them for an entire workday (or until the battery dies) is not possible.
Yes I've tried different sizes of eartips and yes I've watched the fitting guide on how to insert the earbuds into my ears.
Are there any plans on releasing eartips with another design as an accessory for these earbuds?
Best Regards - Karl, Sweden
Hey Karl, thanks for getting in touch!
I am sorry to hear that the StayHear Max tips have not been best suited for you. It's great that you've tried the different sizes and ensured they are fitted correctly. At this moment in time, these are the only compatible eartips. With this in mind, I will be more than happy to pass your feedback on to our development team for future consideration.
Let me know if you have any further questions.