Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
Ron Carroll
Participant
  • 1
  • 1
  • 0
Registered since

Jul 21, 2021

Re: Comfort and stability - QuietComfort falls out! do not purchase

I have many Bose products and enjoy all of them....EXCEPT the new Quietcomfort earbuds. I have had it trying to make this terrible designed product fit in my ear properly. They fall out continuously and I will not wear them any longer. I looked around in my contacts to see if I could find a person I hated so much that I could send them to, but no one jumped out at me that I would want to have these as a punishment.

Andy_B
Community Manager

RE: Comfort and stability - QuietComfort and Sport Earbuds

Hello all,


Thank you for your continued feedback on your experiences with the QuietComfort and Sport Earbuds. We wanted to provide an update on current activities focused on improving the fit and comfort of the earbuds. While we believe the current sizes of the StayHear Max tips meet most customer needs, we appreciate the feedback from channels like this and customer like you who would like a different solution. For the last few months, Bose has been testing changes to the StayHear Max tips and we would like to expand our testing to more customers.


For a limited time, we will have test kits available which will include some new sizes: a size 0, 1+, and 2+. You can see how these new sizes compare to the original ear tips you received with your earbuds in the image below.

 

StayHear Max.png

 

There is a limited amount of kits available in the color black only, and they are available for customers within the United States and Canada. If you are interested in receiving a test kit, please reach out to the support team for the United States or Canada to request one. You can also reach us on Facebook and Twitter as well and we’ll be happy to help.

 

As part of your participation, we would ask that you complete a brief questionnaire on your experience with the test kit which will be sent by email within 2 weeks of receiving your kit.


This offer is being provided on a first-come, first-served basis and will only be available while kits are in stock. We thank you again for all your feedback. Please continue to check back here for any additional updates regarding QuietComfort/Sport Earbud fit and comfort.

 

Thank you!
The Bose Community Support Team

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
DJ71
Participant
  • 0
  • 1
  • 0
Registered since

Aug 11, 2021

Re: RE: Comfort and stability - QuietComfort and Sport Earbuds

THANK YOU, Bose! I bought my QCs in the spring and I thought I'd wasted $300 on earbuds I couldn't use. By chance, I happened to see the post about the new ear-tip size test kits last week, and was able to order a set. 


Today, I walked half a mile in sweaty, humid 95-degree heat and my earbuds stayed put the entire time without a single adjustment! The new sizes are a success for me! Thanks for your attention to this matter.

Ditman
Contributor
  • 1
  • 3
  • 0
Registered since

Aug 15, 2021

Re: RE: Comfort and stability - QuietComfort and Sport Earbuds

Hello! I am one of the many customers who have problem with the fitting of the QC earbuds. All three sizes of the ear tips do not fit good in my ears. I just saw the Andy_B about teat kits with different kind of sizes for the ear tips and i would like to ask what about the customers from other countries? I am from Bulgaria and how can i get this kit? Am I going to be able to buy these new sizes ear tips in the near future? Please provide more info because if these limited kits are all that's going to be offered, it's going to be a huge joke for every customer from other countries other than Canada and the US. Thank you in advance.

un hombre
Collaborator
  • 10
  • 15
  • 0
Registered since

Jun 19, 2020

Re: RE: Comfort and stability - QuietComfort and Sport Earbuds

For those in Europe - when can I expect a test set or a final solution?

 

i am not using my earphones since they are unusable with the current eartips. 

robgrix
Participant
  • 0
  • 2
  • 0
Registered since

Sep 15, 2021

Re: Comfort and stability - QuietComfort

Wow, just bought these QuietComfort Earbuds (almost new) and boy do they slip right out of the ears, like my ears actually repel them! every single size every single way of twisting, prodding, wiggling and POP! they're out a few seconds later.

There is absolutely no way I'm walking out the door with £200 of technology about to drop out of my ear.

The problems seems to be the softness and rigidity of the silicone. The wingtip is too flexible and bends out from under the conch bit it's supposed to sit under and the umbrella part of it has no gripping properties.

This is especially lacking if you have the middle aged problem of increasing ear hair (yes I have even trimmed my ears to ensure a better fit)

The silicone rubber is just way too slick and can't get any purchase to set up any tension between it and the wingtips, like trying to push against something on a shiny kitchen floor wearing only your softest socks. I can't help but think the wing tip could do with slim aluminium wire or steel sprung wire in them so that they would bend and stay in place.

I can't seem to find any third party solutions to this, and a year after the release of the product it seems Bose are being veeeery slow at offering ear tips with alternative sizing or materials.

W@lteR91
Participant
  • 0
  • 2
  • 0
Registered since

Apr 27, 2021

Re: RE: Comfort and stability - QuietComfort and Sport Earbuds

For Europe is available the kit with different size of ear tips? 
Or where I can buy this?

robgrix
Participant
  • 0
  • 2
  • 0
Registered since

Sep 15, 2021

Re: Comfort and stability - QuietComfort

As Bose seem to be closing this forum in a couple of weeks, and the only thing about this on their support page is a video showing how easy it is to put Quietcomfort earbuds in, I guess we'll never know about alternative fitting eartips. 

As I seem to have spent hours researching solutions and trying to figure out how to keep them in, I'm wondering if it might be easier to just put them up on eBay and invest in over the ear headphones instead. I can't afford to spend £200 on something I'm too afraid to wear anywhere.

Ditman
Contributor
  • 1
  • 3
  • 0
Registered since

Aug 15, 2021

Re: RE: Comfort and stability - QuietComfort and Sport Earbuds

Is anyone from Bose going to answer before this forum closes? How can the people, living in Europe get the kits with different size tips? It is ridiculous if there is no option for customers worldwide to be unable to get these kits. Everyone has paid a big price for these earbuds and want the same opportunity. We need feedback.