Scottyk136
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Apr 21, 2020

Connecting Soundsport wireless (not free) to Dell laptop

I am able to pair my Soundsports to my Dell laptop running Win10 but I cannot get them to connect.  When I look at the settings it shows:

Scottyk136_0-1587475815705.png

Not sure if the "LE" has anything to do with the issue. 

 

Any help is greatly appreciated as I bought these to use on my laptop primarily and then my iphone (which works perfect).

 

Thanks.

1 REPLY 1
Jessie_O
Moderator

Re: Connecting Soundsport wireless (not free) to Dell laptop

Hi ScottyK136, 

 

Thank you for your post and welcome to the community! 

 

The 'LE' means 'Low Energy' and refers to Bluetooth low energy which allows the headphones to turn on without having to physically turn them off. 

 

I would recommend clearing the Bluetooth pairing list on the SoundSports by pressing and holding the button for 10 seconds. Then delete the pairing the laptop. Then try pairing again. Try not pairing to the 'LE' version. 

 

I look forward to hearing from you!

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