- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Connectivity between soundsport wireless headphones and moto android phone
Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
Bose product name Soundsport
Country UK
Firmware Version
App Version
What devices were you using that were affected and what version are they on Moto android phone - bluetooth version 4.2
Detailed description of the issue and steps to reproduce
When I use the headphones outside the house, connection is lost after a few minutes. I have tried all the steps suggested by moto, including resetting apps, unpairing the device from the phone, forgetting the device and starting again and went as far as a factory reset. However none of these steps have worked.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When outside
When did you start to experience the issue? Did it work correctly previously?
The headphones have never worked correctly.
Any troubleshooting steps you took
I have followed all the Bose suggestions and all the Moto ones