wsb042267
Participant
  • 0
  • 3
  • 0
Registered since

Jan 1, 2021

Constant high volume on sound sport free buds

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

4 REPLIES 4
wsb042267
Participant
  • 0
  • 3
  • 0
Registered since

Jan 1, 2021

Re: Constant high volume on sound sport free buds

Sorry.  I’m new to these “boards”.  I thought I had posted my issue. But it did not post

 

i have new out of box soundsport free buds.

 

my volume keeps going up to the highest settings.   I use the volume buttons on my iPhone 8 and on the buds but the volume keeps going back up to the highest setting.  

I have deleted the app and re down loaded it.  I’m using iOS 14.8

 

also the buds will randomly go into mono mode.  

help a guy out here.   Ha. 

Jessie_O
Moderator

Re: Constant high volume on sound sport free buds

Hey there @wsb042267

 

Thank you for your post and welcome! 

 

I'm sorry to hear of the issues you are experiencing with your SoundSport Free earphones. I'll be more than happy to help you. 

 

Can you tell me if you can see the volume increasing in your source device? 

 

Is it a specific music source you are listening to that affects the volume in this way? 

 

I look forward to hearing from you!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
wsb042267
Participant
  • 0
  • 3
  • 0
Registered since

Jan 1, 2021

Re: Constant high volume on sound sport free buds

Hi. Thank you so much for reading and replying to my post

 

it does this in all my apps; you tube, pandora, Apple Music, Spotify and Facebook.  anything with sound.   I tried to adjust the volume on both my phone volum controls and the volume controls on my buds. 
yes I see the volume level bar on he side of my iPhone screen   Im going to try to add a pic here to show you 

43B569FB-0A39-43D1-A7B6-420E73E10988.jpeg

thanks 

Jessie_O
Moderator

Re: Constant high volume on sound sport free buds

Thank you for including this image. It was super helpful. 

 

Can you tell me if you experience the same issues when you connect to a different source device? This will help us to determine if the issue is specific to your iPhone or with all devices.

 

Let me know!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!