Dear Bose, please consider recalling Soundsport Free
While i acknowledge that you have a respectable reputation in the audio industry, but its apparent that there seems to be a batch manufacturing issue or product defect in the Soundsport Free. I bought my 2 weeks ago and one day its not charging and followed closely by it totally not working/no audio at all later. As what alot of other customers have already posted here, they all faced the same problem of the earbud not charging then the right side no audio and the product eventually died out.
Another problem that seems to be bugging most of the customers is the audio/video lag. No one can understand why is it that any cheap true earphone out there has no such issues but only Bose's? And all you can tell us is to update our firmware like we havent already.
Needless to say, we don't pay hundred of dollars for a pair of earphone that will just die one morning we wake up. Or pay that amount just for music? You jolly well know that there are better earphones out there that priced lower than yours, Sony, Seinheiser, or even google's own earphone.
Please honestly admit that there is a problem with this defective product and recall them back. I know of the financial consequences but think of the bigger picture, you gonna lose a huge portion of your loyal customers if this is the kind of service/product that comes out of Bose. Worst is that our local Bose retailer refuses to let me refund mine! if you can help me out with that it would be great, if not, this will be the last time im touching anything that's Bose.
From a very dissatisfied customer,