Blazer1980
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Apr 20, 2020

Ear phones womt turn on

Hi I went to turn my earphones on today and no light came on, I tried charging them the orange light flashed for awhile while charging then turned red, I've left them charging for hours but as soon as I plug them out they wont come on and no lights turn on

9 REPLIES 9
Charlotte_G
Moderator

Re: Ear phones womt turn on

Hey @Blazer1980,

 

Thanks for joining the Bose Community!

 

Sorry to hear that your earphones are not working as they should.

 

Could you please let me know which model of earphones you have?

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RSSRHS
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Apr 21, 2020

Re: Ear phones will charge but won’t turn on

Purchased late December 2019

Bose Soundsport Wireless Headphones
SN: [Edited by Moderator]

Material Number: 761529-0010

They will charge but will not play once off the charger. 

Keith_L
Moderator

Re: Ear phones will charge but won’t turn on

Hi RSSRHS,

 

Once you remove the headphones from the charge do they provide any LED response at all when you try and use them?

 

Are they not turning on, or just not play once turned on and connected to?

 

The first thing I would recommend doing to get them back up and running is a reset of the headphones. To do this, what you will want to do is:

  • Power off your headphones.
  • Wait 30 seconds.
  • Connect your headphones to a wall outlet using a USB charger.
  • Wait five seconds.
  • Disconnect the USB cable from the headset.
  • Wait one minute.
  • Power on your headset.

I look forward to hearing how you get on!

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Blazer1980
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Apr 20, 2020

Re: Ear phones womt turn on

Hi I have Bose soundsport and now there turning on but wont turn off, theres a fault somewhere 

Pogohop
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Apr 23, 2020

Re: Ear phones womt turn on

I’m having this problem too- have you checked if yours is still under warranty? I just checked for mine (they’re still in warranty).

Blazer1980
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Apr 20, 2020

Re: Ear phones womt turn on

Yes mine are still under warranty 

Pogohop
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Apr 23, 2020

Re: Ear phones womt turn on

Well, you can order a replacement earbud for free if that’s the case. (They pay for the shipping too)

Blazer1980
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Apr 20, 2020

Re: Ear phones womt turn on

Very good thanks, how did you go about that?

Pogohop
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Apr 23, 2020

Re: Ear phones womt turn on

It should be under (when you login to your Bose account):

 

- Click on your profile and add your earbuds on "ADD PRODUCT" if you haven't already (it's fairly easy bc all it asks is your serial number, which you can find when you remove one of your StayHear tips).

 

After that, go to:

My Products -->

 Initiate a service request -->

  • follow the on-screen instructions which will take you to the Service and Repair Request page, where you'll describe your problem -->
  • Follow the instructions again and eventually (if the prompted guides don't help) it'll take you to a replacement page, where you can select the color you want and have them send you a confirmation/next steps email.

(P.S.  For mine, I had to drive to a UPS store to ship the earbuds (they send you a tracking slip), but I don't think you can have them pick it up.)