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Ramyramlawy
Audible Advocate
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Oct 6, 2019

Find my buds for sound sport free not working

After updating to iOS 13 find my buds not works because location services is set to ask and not changing to always, when changes it to always and go back it becomes ask again.

 

My ear buds is up to date with firmware 2.6.0, Bose connect app is latest version 9.0.1

My iPhone XS is up to date with iOS 13.1.2

 

Thanks,

Regards,

Ramy

 

1 ACCEPTED SOLUTION

Accepted Solutions
Ramyramlawy
Audible Advocate
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Oct 6, 2019

Re: Find my buds for sound sport free not working

Author Accepted Answer selected by Ramyramlawy

Problem solved after deleting Bose connect app and install it again.

 

thanks,

regards,

Ramy

2 REPLIES 2
Moderator

Re: Find my buds for sound sport free not working

Hello Ramy, 

 

Thank you for your post and welcome to the Bose Community.

 

I'm sorry to hear that you are having difficulty with FindMyBuds on your iPhone Xs. 

Could you please try adjusting the location services preference through the iPhone settings. Go to Settings > Privacy > Location Services > Bose Connect > Select While Using the App or Always. 

If this preference does not stick, please try restarting your iPhone and trying again.

 

I have tested this here also with an iPhone Xs running iOS 13.1.2 and I was successful in locating the SoundSport Free's. My phone is set to "While Using the App".

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G - Community Support

Ramyramlawy
Audible Advocate
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  • 1
Registered since

Oct 6, 2019

Re: Find my buds for sound sport free not working

Author Accepted Answer selected by Ramyramlawy

Problem solved after deleting Bose connect app and install it again.

 

thanks,

regards,

Ramy