I just bought the QC earbuds today, and a big factor in the purchase was the new firmware update to add touch volume control. I was really disappointed then to find that no matter how many times I tried to update using the app on my Google Pixel (disconnecting and reconnecting, taking out the earphones and putting them back in etc) it just wouldn't update: it downloaded ok it seems but then when the earbuds were in the case the lights just flash from side to side for literally hours - at longest, I left them 2 hours and nothing seemed to happen.
I've since tried to connect them to 2 different laptops and use the https://btu.bose.com/#section=install site and associated app. but no luck either! On both machines I got an error indicating the app failed to launch.
Please help me with this, as I say this single feature was pretty much a deal breaker for me - I wasn't going to buy them until I found out this update had been released - and now I can't seem to install it!
Very many thanks,