Susan Gates
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Registered since

Jan 12, 2021

Footstep noise

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Bose product name




Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took

I got new Bose noise cancelling earbuds for Christmas. I was so excited to try them on my next walk. Unfortunately no matter how loud my music or the noise cancelling setting, I had the noise of my footsteps drumming in my ears. Is there any fix for this? A setting I can change? 


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Registered since

Nov 15, 2020

Re: Footstep noise

Same thing here. I think it has something to do with the ANC. No solution.