Footstep noise

[Susan Gates]

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

Bose product name

Country

Firmware Version

App Version

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

When did you start to experience the issue? Did it work correctly previously?

Any troubleshooting steps you took

I got new Bose noise cancelling earbuds for Christmas. I was so excited to try them on my next walk. Unfortunately no matter how loud my music or the noise cancelling setting, I had the noise of my footsteps drumming in my ears. Is there any fix for this? A setting I can change? 

[BogdanBla]

Same thing here. I think it has something to do with the ANC. No solution.