Rich08
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Apr 19, 2020

Headphones won’t charge or turn on

Hi I have only had my headphones four months, the light now just flashes while charging even after 5 hours and they won’t turn on either, how do I sent them back for repair 

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Vicky_W
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Re: Headphones won’t charge or turn on

Author Accepted Answer selected by Rich08

Hey Rich08, 

 

Welcome to the forums! 

 

I would love to help. Please can I ask which headphones you have as there may be some troubleshooting we can try to resolve this!

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Vicky_W
Moderator

Re: Headphones won’t charge or turn on

Author Accepted Answer selected by Rich08

Hey Rich08, 

 

Welcome to the forums! 

 

I would love to help. Please can I ask which headphones you have as there may be some troubleshooting we can try to resolve this!

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Come check out my profile here. New to the community? Check out the Getting Started board.
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Rich08
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Re: Headphones won’t charge or turn on

Hi

i have the bose soundspot wireless In ear headphones, Iv tried both the rest methood and updating, still the same problem 

Rich08
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Re: Headphones won’t charge or turn on

Hi

i have the Bose soundsport wireless inear headphones, Iv tried both the reset and update and still have the same problem 

Tegan_M
Moderator

Re: Headphones won’t charge or turn on

Thanks for confirming this. 

 

What color is the LED you get when your charging?

 

Have you tried using an alternate charging cable?

 

Following this, please check for any available firmware updates for your headphones. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.

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Rich08
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Re: Headphones won’t charge or turn on

Hi the led just flashes orange, I have tried two different chargers and two different cables 

Tegan_M
Moderator

Re: Headphones won’t charge or turn on

I am sorry to hear this persists. 

 

Please reach out to your local product support.  You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.  The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need. Thank you.

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