Silent Starter
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Aug 6, 2019

Headphones wont stay on

So I had these headphones for about a year now and they have worked just fine and I love these headphones. But today I tried to turn it on and it wasn't turning on. After a few clicks it turned on but only when I hold the power button but if I hold it to long it will try pair with a device so I cant use them any help?

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Quiet Contributor
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Aug 6, 2019

Re: Headphones wont stay on

need to remain in charge for a long time

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Moderator

Re: Headphones wont stay on

Hello Krazybri726, 

 

Welcome to the Bose Community. Thanks for posting. 

 

I'm sorry to hear you are having issues with your headphones.

 

I'd like to help further but would need more information. Can you please confirm the model name of the product? 

 

Further to this please confirm: 

 

- If you have tried using a different USB cable/charger

- if you have checked to ensure the power button is free of debris/damage

- If you have tried to update the firmware of the product. You can do this here.

 

I'll look forward to hearing from you and if anyone else wishes to, please feel free to add to the conversation. 

 

Kind regards, 

 

Jeff G - Community Support

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