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Dec 27, 2019

Heart rate monitor

Hi, I just rec'd the earbuds as a present. I've tried over and over to get the heart rate monitor function to work. Always ends up saying reposition the left earbud. Never works however. Any other tips? 

Thanks!

 

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Re: Heart rate monitor

Hello Lakeshow16, 

 

Thanks for reaching out via the Bose Community. Welcome to the site! 

 

I'm sorry to hear you are having problems getting the heart rate function to work. It sounds like you are using the SoundSport Pulse Wireless Headphones, is that correct?

 

Have you checked the black sensor on the left earbud to ensure it is not obstructed? 

 

Kind regards, 

 

Jeff G - Community Support

 

 

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Re: Heart rate monitor

Thanks for the response, much appreciated. I tried everything and it still didn't connect. I returned it and got another one and it connected right away. Must have been defective. Problem solved! 

Thank you