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Oct 18, 2020

HiSound Sport Free Wireless Headphones not working

Hi,

 

My Sound Sport Free Wireless Headphones are not turning on, the Bose app cannot find them and the LED white lights are continuously flashing in the case. I have disconnected it from my phone and tried to reset the buds. I have fully charged the case and I have tried using different USB cables as well as different power outlets.

I have also tried to update the software by plugging it into my computer. The device is not being recognized and the Software Updater is saying the buds cannot be found even though the are sitting in the case and the case is connected to the computer.  

This is extremely frustrating and when I purchased these headphones I didn't realise there would be such hassle in trying to use them.