YAMA
Participant
  • 0
  • 1
  • 0
Registered since

Dec 2, 2020

I hear static sounds on my bose soundsport wireless and popping sounds when I stop playing my device

 

Bose product name

Soundsport 

Country

US

 

What devices were you using that were affected and what version are they on
HP Pavilion and Iphone 7 plus 

 

Detailed description of the issue and steps to reproduce

Just connect to HP pavilion and listen to music on youtube 

 

What environment do you experience the issue in?

regular room with some ambient noise 

 

When did you start to experience the issue? Did it work correctly previously?

2nd day after it got shipped 

 

Any troubleshooting steps you took

try connecting to different devices 

 

1 REPLY 1
Hector_B
Moderator

Re: I hear static sounds on my bose soundsport wireless and popping sounds when I stop playing my...

Hey Yama, 

 

Welcome to our Community! I appreciate you posting and would love to assist with this popping issue you are experiencing. 

 

Let's start with performing a reset on the earbuds by following these steps below: 

  • Power off your product
  • Wait 30 seconds
  • Connect your product to a wall outlet using a USB charger
  • Wait five seconds
  • Disconnect the USB cable from the headset
  • Wait one minute
  • Power on your product.

We also want to clear the pairing list for the earbuds, then reconnect to your device. To do this please: 

  • Power off your product
  • Press and hold the Power/Bluetooth button for 10 seconds until you hear "Bluetooth device list cleared."

I look forward to hearing back from you with the result of these steps. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!