guys, this soundsport buds are making me go nuts. I really don’t care about video or whatever right now. but this piece of tech keeps disconnecting every now and then in the middle of my workout at the gym. I tried everything, wiping it from device and re paining. uninstalled the app and re installed it. nothing helps, this is really getting out of freaking control. I need assistance.
Thank you for coming back to us!
I'm sorry to hear that you are experiencing continued issues with your SoundSport earphones. I can understand how frustrating that must be.
As the troubleshooting in this thread hasn't resolved your issue, I would recommend reaching out to your local Technical Support Team for assistance. Click the LINK HERE, select your country of residence and scroll down to 'Contact Us'.
If there is anything else we can do for you please do reach out to us again.
@Anas90Sounds like from the Bose response that the local moderator's have 'given up'. I don't have the 'free' but I have the 'soundsport wireless'. I use them regularly to workout with and to play music I have put on my iphone. I also use VLC to play video on my iphone. As I am a film composer, resident music and videos playing properly are important to me. I have no issues with playback and/or lag with my soundsport wired. However, I am not a regular user of video and audio streaming with things like Youtube and Spotify - so I can't speak for any skipping or delays with these apps.
Perhaps you can return, sell, or otherwise give away your wireless and get a wired. I am a happy customer and I purchased a third part small hard case to put them in my pocket so I also have them with me for phone calls and to demo my music and films.
@Anas90wouldn't give up quite yet - most dealers have a record of all their sales if you know what day you purchased. In addition, if you paid br cc or check, there is also a trail of the purchase on your end. You should be able to get your money back and if you choose try out the soundsport wired (like the ones I have).
hey bro, thanks for passing by. you know what I did notice that the connection drops whenever I take my phone out of my pocket (my pocket has this big metal zipper) and the phone touches the zipper, but I was like nah that is defiantly not the reason. Now you have mentioned it, it makes sense and also whenever I place it on a metal surface, it never reconnects. So my phone is the cause of these drops yeah?
anyways man thanks for the advice you surly did help than the basic reset all Bose support members suggest.