Florent
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Sep 28, 2018

Re: LED Status Lights on QC® Earbuds Charging Case give a wrong power indicator

Yes i still have the problem. I am desperate for the unreliability of these headphones.

 

 

larsyaz
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Jan 8, 2021

Re: LED Status Lights on QC® Earbuds Charging Case give a wrong power indicator

@Florent, are you also based in Europe?

Florent
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Sep 28, 2018

Re: LED Status Lights on QC® Earbuds Charging Case give a wrong power indicator

yes, in France

larsyaz
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Jan 8, 2021

Re: LED Status Lights on QC® Earbuds Charging Case give a wrong power indicator

I'm afraid that all the batch shipped to Euope may have this problem. Not sure if people elsewhere are having the same issue.

Charlotte_G
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Re: LED Status Lights on QC® Earbuds Charging Case give a wrong power indicator

@larsyaz & @Florent Could you let us know what you are plugging the USB cable into when charging the case? It is essential to use a 1amp source. If you haven't already, could you please try charging this using a wall outlet?

 

Let us know the outcome of this.

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larsyaz
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Jan 8, 2021

Re: LED Status Lights on QC® Earbuds Charging Case give a wrong power indicator

@Charlotte_G, I was plugging the cable to a Thunderbolt 3 interface (MacBook). The problem however was there on the very first use out of the box (without any charge), as described here.

I was going to return them tomorrow but will try charging with a wall outlet for a couple of times now and update you. Thank you!

Ahb.
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Oct 23, 2020

Re: LED Status Lights on QC® Earbuds Charging Case give a wrong power indicator

Hi Iarsyaz,

 

still having issues, however less problematic than before (s. my answer in the other Thread).

 

Best,

Albert