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Sep 20, 2019

Left ear bud stopped working

My left ear bud stopped working suddenly. They are fully charged. When I press the button on the left ear bud, it make a crackling beep sound. Please help!

Moderator - Retired
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Feb 26, 2019

Re: Left ear bud stopped working

Hi there @Hpantovich and welcome to the Bose Community!


I'm sorry to hear of the unusual audio issue that you've been experiencing here and would be happy to look into this for you.

In order to provide you with the most accurate information, can I confirm that you are using the SoundSport Free headphones here?


If so, can I ask if this happens with all audio devices that you try to pair these headphones to, and to check that the headset is up to date manually?

You can ensure that this is up to date by connecting the charging case to a computer or laptop via the USB-A-->Micro-B cable, and clicking here to go to our updater website. This will then guide you through the updating procedure for this headset.


Please get back to me to let me know how you get on!

Liam W - Community Support