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TomasM05
Audible Advocate
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Sep 13, 2019

Lost charging case but still have the two earbuds

I bought these buds around 3 weeks ago and last monday I dropped the charging case without realizing it and i couldn't find it. I had the buds in my ears so i didn't lose them. I was wondering if there is any loss waranty or if I have to buy a new one.

 

Kind regards,

Tomas Montenegro.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Lost charging case but still have the two earbuds

Author Accepted Answer selected by TomasM05

Hello TomasM05,

 

Thanks for posting and welcome to the community! 

 

I am sorry to hear that you have lost your SoundSport Free Charging case, regrettably, our warranty does not cover loss. You can still purchase another charging case online or by calling the customer care team who will be more than happy to help you out. 

 

I hope this helps, should you need anything else then please get in touch.

 

Have a great day!

 

Kindest regards,

Zoe C - Community Support 

1 REPLY 1
Moderator

Re: Lost charging case but still have the two earbuds

Author Accepted Answer selected by TomasM05

Hello TomasM05,

 

Thanks for posting and welcome to the community! 

 

I am sorry to hear that you have lost your SoundSport Free Charging case, regrettably, our warranty does not cover loss. You can still purchase another charging case online or by calling the customer care team who will be more than happy to help you out. 

 

I hope this helps, should you need anything else then please get in touch.

 

Have a great day!

 

Kindest regards,

Zoe C - Community Support