Thank you for your post and welcome to the Community!
I'm sorry to hear of the issues you seem to be experiencing with your SoundSport earphones. I'll be more than happy to assist you!
Can you tell me what troubleshooting you have already tried?
Alternatively, for support in Spanish, click the LINK HERE, select your country and scroll down to 'Contact Us'.
I look forward to hearing from you!
Jessie O - Community Support
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