My Bose Headset Series 2 stopped working after apple update iOS12.4.1 on my Iphone 6s.

[Florida Cracker]

My Bose Headset Series 2 stopped working after apple update iOS12.4.1 on my Iphone 6s.

[Liam_W]

Hi there, and welcome to the Bose Community!

I'm sorry to hear of the issues you've had with your headset and would be happy to help where I can 😊.

We do have a large number of headsets, and none of our headsets are simply labelled as the series 2. In order to provide you with the best information, can I confirm which headset you have here specifically? If you're not sure, please post a picture of the headset so I can identify this for you.

I look forward to hearing from you!

Liam W - Community Support

[Florida Cracker]

[Vicky_W]

Hello Florida Cracker, 

Thanks for confirming that for us. 

Can I please ask, when you sat it stopped working, what do you mean? 

Is there no audio, will it not connect etc? 

Once I have this information I would love to try and help you get this up and running again. 

Kind Regards, 

Vicky W 

[Florida Cracker]

It will not connect to my phone.

[Vicky_W]

Hey Florida Cracker, 

Thanks for getting back to me so quickly. 

To start with I would suggest:

1. Remove the headset from the device's pairing list. - Place the headset in pairing mode and remove it from the source device's paired list
2. Clear the list of paired Bluetooth® devices on the phone. - Phones typically remember the last several devices they connected to so they can quickly reconnect to them. In case of an issue with the device memory, remove your Bose product and other unused or unrecognized devices from the phone memory, then reconnect. This list or connected devices is usually found in the Bluetooth settings of the phone.
3. Clear your product's memory of previously paired Bluetooth® devices, then reconnect. To do this power on your product and then simultaneously press the Call and Volume – buttons for 10 seconds. 

I look forward to your response. 

Kind Regards, 

Vicky W 

[koaloha808]

My Bose headset series 2 doesn't pair with iphone 6s as well.

When trying to prepare my device for a firmware upgrade, the device cannot be detected as well.

However, it can be connected to my computers without issue....

[honglong1976]

what about using the latest iOS 13 update? does it work then?

[Jeff_G]

Hello koaloha808, 

Thanks for joining the discussion. 

The changes in iOS versions should not impact the performance of the headset. 

If you haven't already, I would encourage you to unpair from your phone, then establish a new connection. In the device Bluetooth settings, locate your product in the list of previously connected products. Select your product and choose to remove it. (Tip: Typically the option to remove a product is labeled Forget, Unpair, Delete or something similar.)

Next, to clear the product memory of connected Bluetooth® devices:

1. Power on your product
2. Simultaneously press the Call and Volume – buttons for 10 seconds
   
   Once cleared, your product is ready to connect a new device.

I hope this helps! 

Kind regards, 

Jeff G

[koaloha808]

Hi Jeff,

I have tried this and it still doesn't connect on the iphone6s. I tried to see if it would work on my iphone10 and the device won't even show up as discoverable. Although it does on my 6s and on my computer. Any other suggestions?