Silent Starter
  • 0
  • 3
  • 0
Registered since

Mar 19, 2020

My Bose Soundsport Free got hang with Skype phone and cut with youTube

My Bose Soundsport Free got hang up with Skype phone and cut (suspend) with YouTube, 

it is connected to Iphone 7+ 13.3.3 and Soundsport Free version 2.8

 

 

4 REPLIES 4
Highlighted
Community Manager

Re: My Bose Soundsport Free got hang with Skype phone and cut with youTube

Hey,

 

Thanks for your message, and welcome to our site. What issues are you currently experiencing with your SoundSport Free headphones specifically? We'll need as much information as possible to provide you with assistance. 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
Highlighted
Silent Starter
  • 0
  • 3
  • 0
Registered since

Mar 19, 2020

Re: My Bose Soundsport Free got hang with Skype phone and cut with youTube

1. I used BSF to attend Skype meeting or make a phone call got Hang up all the time (randomly happens some time can play 1 hour, some times only 5-10 min hangup). given I had set no timeout in Bose Connect. This serious impact my work, you can imaging how bad it is, I got hangup when I talk to my boss.

Same issue when I got suspend during play Youtube, I need click play again to resume it. 

 

I been report this issue to support hot line, so I got 3 new BSF replacements, but issues still the same.

I really need help on this. 

I updated iPhone 7+ to 13.4 yesterday, issues remains the same. and I was using Airpod never happen like this.

PBS firmware version is 2.8

Bose Connect version is latest.

 

Highlighted
Moderator

Re: My Bose Soundsport Free got hang with Skype phone and cut with youTube

Thanks for confirming this information. This is certainly strange.

 

Do you have another device you could connect to and test this with?

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
Highlighted
Silent Starter
  • 0
  • 3
  • 0
Registered since

Mar 19, 2020

Re: My Bose Soundsport Free got hang with Skype phone and cut with youTube

I been try following options, problem were the same.

1. Using MI mobile phone

2. Remove Bose connect 

 

Last night, I got hang up 5+ times in 60 min meeting with my manager. You can imaging how bad it was.

I know BPS passed return date, would like request to return it. Per this is a big bug. or please ask your R&D to fix it. I truly believed it is firmware issue.