My SoundSport Wireless works great until I make a call. When i make a call i can hear the line ringing unitl the caller answers the phone. I can hear the beep sound the headphones make when a call is connected and then the audio quits. The caller can hear me but I can't hear them. To fix, I have to hit disconnect and reconnect, not fully disconnect the headphone from my phone but disconnect the headphones from the call and reconnect. I also loose audio when I'm on a call and another call comes in, the audio stops, I hit disconnect and reconnect and all is good. I've tried a different phone and I get the same result. It's definately an issue with the headphones.
Thanks for posting and welcome to the Bose Community. This is a very strange issue and I am sorry to hear that you are having this experience.
So that I can assist you further and more accurately can you please confirm if you have the SoundSport Wireless or the SoundSport Free Wireless?
I look forward to hearing back from you regarding this!
Hector B - Community Support
Thanks for confirming this.
Could you confirm the firmware version that they are running? An update was released today (08/20) to 3.0.4. If you haven't done so already, I would recommend visiting btu.bose.com on your computer and installing this.
Additionally, could you please confirm which devices you have tried connecting with?
I would recommend clearing the pairing list by holding the Bluetooth button on the headphones for approximately 10 seconds until you hear the prompt "Bluetooth device list cleared". Then, remove/forget the headphones from your device. Now re-establish the connection and perform a test call. Let me know the outcome.