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Registered since

Sep 19, 2020

No charge

I am in such a predicament 


the right headphone is not charging anymore

the app won’t update it says “please charge above 20% to update”


so my dilemma is the left one is charging but the right one won’t and I cannot firmware update because I need above 20% on both to update!


Kindest regards

shaun brar


Re: No charge

Hello Shaunbrar, 


Thank you for posting and welcome to the Bose Community. Sorry to hear that you are having some issues with your earbuds. 


You will be able to update your headset via our online updater. To do this please connect your headset to a PC/Mac via the USB charging cable, once connected please visit our online updater and follow the on-screen instructions. 


Please do update us on the result of this! 

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