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Registered since

Jan 18, 2021

Not charging

My wireless charging as been completely down to 0% and now that I am trying to charge it, it doesn't start charging no matter how many wires I change or what I do


Bose product name

Sound Sport Aqua blue




Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took




Re: Not charging

Hey KVG270506,


Thank you for taking the time to post and welcome to the Bose Community. I'm sorry to hear you're having some difficulty charging your product, but I'd be happy to help.


Does there look to be any damage to the charging port of the headphones? If you connect your product to a computer and load the Bose BTU site HERE, are your headphones recognized? If you find you still have difficulty charging with various devices and cables, then I'd recommend reaching out to local support who'll be able to help you look further into the available service options.


To find accurate contact information for your region, go to Global Contact Page > Select your country > Scroll to the bottom of the page > Click 'Contact Us'. Let us know how you get on!

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