Hi, I am trying to connect/pair my Bose Soundsport Free Wireless, to my JBL Soundbar 5.1 and they are not pairing. I spoke to JBL who said to check with you that these are compatible to pair.
I have turned off both devices, disconnected other paired devices and still no luck with this. Any assistance you can provide would be appreciated.
[ edited by moderator ]
Thank you for posting and welcome to the Bose Community.
These two devices are not compatible. This is due to the headphones needing to be selected for them to pair with a device, rather than both devices searching for a Bluetooth connection at the same time.
If you have any further questions, please do let us know.
What is your country of residence, I'll happily see if there are any other options for you to contact us.
Please attempt all of the contact methods that are listed here, I would suggest using Whatsapp next.
I would also like to remind you that due to current world events, you may experience a delay in reaching the team.
Jul 4, 2021
hi! i have a problem connecting to fb messenger and sometimes viber with my soundsport free. it is already paired with my iphone 12 pro max but whenever i make calls using fb messenger it disconnects... then after a few seconds, tries to connect but disconnects again. this sometimes happens with viber as well. regular calls are fine.
firmware is up dated. how do i fix this?