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Oct 18, 2019

Phascial issuse on the switch button

The leather covering on the side od the switch button fell out almost and the button can be seen easily.


Re: Phascial issuse on the switch button

Hi Qin, 


Thanks for reaching out to us today! I am deeply sorry to hear that this has happened to your headphones and definitely isn't something that you should be experiencing. 


Please get in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.


I can only apologize that you have had this experience and hope that the team can assist you further with this. 


Kind Regards, 

Hector B - Community Support 

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