Power

Silent Starter

Power

I un anble to turn on my QC 30. It i fully charged but the button does not work,

3 REPLIES 3
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Moderator

Re: Power

Hi, jare21.

 

Thanks for posting, and welcome to the community. I'm sorry to hear that your QC30s aren't powering on.

 

It's worth resetting your headset. To do this:

  1. Turn off the headset and wait 30 seconds.
  2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds.
  3. Unplug the USB cord from the headset and wait 1 minute.
  4. Turn on the headset.

Also, when you press and hold the button, does the LED show any sign of life? How about when the battery is charging?

 

I look forward to hearing from you.

 

Patrick A - Community Support

Silent Starter

Re: Power

hank you for your attempt to assist me with my issue. I found the problem. The only problem was that the outside rubber was not not making contact with the on/off switch. Now, I have to lift the rubber and press directly to the metal of the switch. I wonder if this issue can be fixed.

Moderator

Re: Power

Hi jare21,

 

I'm glad you could temporarily fix your problem, however, I'd like to take a few more details so we can look into getting a more permanent fix.

I'm going to send you a Private Message, please look out for this.

 

Warm Regards,

Charlotte G