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Oct 17, 2019

Problem in Soundsport wireless headphones

Dear All

 

I have a problem with my SoundSport wireless headphones 

i bought it from Saudi Arabia and i opened the case after 3 days after .

the left one is blinking white light only and the right one is completely dead 

my mobile couldn't connect By Bose connect or Bluetooth direct connect 

Please advice 

 

thanks buds.jpg 

1 REPLY 1
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Moderator

Re: Problem in Soundsport wireless headphones

Hello Ahmed, 

 

Thank you for reaching out via the Bose Community. Welcome to the site. 

 

I'm sorry to hear you are having issues with your SoundSport Free wireless headphones. 

 

If you haven't already, please check to ensure there is nothing covering the charging connectors for the right bud which may have led to it not charging. 

 

Further to this, I would recommend ensuring the firmware is up to date. You can do this by visiting this link on a computer.

 

If the issue persists, I'd suggest returning the headphones to the point of sale to seek exchange/refund. 

 

Kind regards,

 

Jeff G - Community Support

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