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Gsnider
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Dec 8, 2019

QC 20 no able to use with iPhone 11 pro

My QC20 emits a click about every second when I connect to a iPhone 11pro through the adapter. 

My wife has the same setup (QC 20 and iPhone 11 Pro) but hers works perfectly. 

we’ve tried her headphones on my phone and adapter and they work fine. 

My headphones work fine when I can plug directly into a 3mm jack (iPad, iPhone 6, my computer, etc)

 

had anyone had this issue?

2 REPLIES 2
Moderator

Re: QC 20 no able to use with iPhone 11 pro

Hi Gsnider, 

 

Thank you for your post and welcome to the Community!

 

I'm sorry to hear of the issues you are experiencing, I'll be more than happy to help you! 

 

Based on the information you have provided, I would recommend trying a different adapter with your earphones and phone. As the earphones work when connected directly into a 3.5mm jack, I would say that it is unlikely to be an issue with your earphones. 

 

Let me know how you get on! 

 

Kindest, 

 

Jessie O - Community Support

antoniobryant@yahoo.com
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Jan 13, 2020

Re: QC 20 no able to use with iPhone 11 pro

I have the same exact issue.  There is definitely a problem in using the QC 20s with an Iphone 11 Pro and adapter.