QC Earbuds Connection issues
So, I received my QC Earbuds yesterday and have some issues that I want to see if are universal or specific to my situation. I am running a pixel 3 on android 11 just to be clear. Almost every time I start a Spotify song the left ear will cut out for 2 seconds and then it like fades back and forth between left and right until finally it finds a balance in the middle. I will experience this again once the second song starts but it's not at the beginning but rather closer to the middle and this has happened repeatedly so I know it wasn't a fluke, I also hear some crackling from time-to-time. I also have found that pausing and playing audio has been an issue specifically with Spotify, it works great with audible and I don't get the cut outs when using audible so not sure what's going on there. I also notice that during a call, it fades back and forth pretty regularly like the earbuds are having a hard time staying synchronized. I am also experiencing major lag after I set my phone down and pick it up where the headphones won't play audio or connect for about 10 seconds. I have also seen that if the buds are pulled out of the case at the exact same time they won't power on when put in my ears so I have to pull one out before the other to get them to recognize that they are in my ear and power up. I did try and connect to an iPad and am disappointed that you can't have multipoint connections with these earbuds like you can with the SoundLink On-Ear headphones, but anyway, I still experienced the fading back and forth a ton but not as big of a cut out at the beginning of songs. Anyway, please help if you can, I either want to replace them with a non defective pair or return them but don't know if the retailer I went through will take them back which is for another thread altogether.
I really appreciate your time and help and want to get this resolved as quickly as possible.