I have the new Quietcomfort earbuds which are great but the case was dropped and the lid has cracked in half. I am trying to find the replacement part but cannot find any mentions of it. How can I order a replacement?
Dec 4, 2016
Because it's so new, it's probably a spare part rather than an accessory. You'll need to call your local Bose sales/support team directly as spare parts generally are not sold through resellers.. Try the contact us at the bottom of the page to find the phone number
Thanks for the reply. I did that and was advised the charging unit cannot be replaced as the headphones are paired to them. The only way to replace the charging case is to purchase a new set of headphones at a reduced cost through customer service which is almost 2/3 of the cost of the original headphones.
Nov 17, 2020
If you call Bose customer service they will organise this. You need to send the earphones back and they will send a replacement