RatC
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Nov 9, 2020

QC Earbuds Replacement Charing Case Ripoff!!!

Hi,

I have the new Quietcomfort earbuds which are great but the case was dropped and the lid has cracked in half. I am trying to find the replacement part but cannot find any mentions of it. How can I order a replacement?

4 REPLIES 4
Morlock
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Dec 4, 2016

Re: Replacement Quietcomfort Charing Case

Because it's so new, it's probably a spare part rather than an accessory.  You'll need to call your local Bose sales/support team directly as spare parts generally are not sold through resellers..  Try the contact us at the bottom of the page to find the phone number

RatC
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Nov 9, 2020

Re: Replacement Quietcomfort Charing Case

Thanks for the reply. I did that and was advised the charging unit cannot be replaced as the headphones are paired to them. The only way to replace the charging case is to purchase a new set of headphones at a reduced cost through customer service which is almost 2/3 of the cost of the original headphones.

RJ Weathersby
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Nov 17, 2020

Re: Replacement Quietcomfort Noise Cancelling Earbuds Replacement Charging Case

Where can I purchase the earbuds at 2/3 retail?  I’ve lost my charging case and need a replacement.

RatC
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Nov 9, 2020

Re: Replacement Quietcomfort Noise Cancelling Earbuds Replacement Charging Case

If you call Bose customer service they will organise this. You need to send the earphones back and they will send a replacement