Aug 8, 2017
Hello, I have a pair of QC20 headphones, the apple version. When I plug it into my xbox one elite controller there is a bad static sound. If I touch it near the connector it goes away. As soon as I let got it comes back strong. I tried connecting the controller with the usb cable instead of using it wirelessly and it didn't help at all.
Now, I also have a pair of QC35 headphones, also the apple version. I tried with those using the cable and there was no static at all, they worked great. I don't know why those don't have static but the QC20s do? I rather use the QC20s though because the QC35s are a little tight and start to hurt after a while.
Thanks for any help.
Thanks for reaching out today.
I am sorry that you are having issues with static and your QC20 headphones. There are a few things that can cause static in the headphones, I would suggest the following to try and resolve this issue:
Does this happen when the headphones are connected to your mobile phone? If not I think the most likely cause would be because the controller is not grounded and is, therefore, causing issues with the headphones.
I look forward to your reply.
Vicky W - Community Support